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Business goes extra mile to save precious videotapes PDF Print E-mail

Dear Editor:

I?recently?experienced something dramatic in my life!

Have you ever experienced the loss of something tangible that is precious to your heart and that is irreplaceable?

Last Thursday night, after my family and I?went out for dinner, we were walking in the front door of our home and my husband, Tim, asked me what had happened to the box of videotapes that he put on the stairs of our deck Tuesday morning?

He then realized that our son, Tom, had probably taken them Tuesday evening out to the end of our driveway and put them in with the garbage, which had been picked up Wednesday morning by Eagle Waste.

He then said, “Oh, that’s OK. Those tapes were just going to Goodwill anyway!”

My heart sank and dropped out of sight when I realized that the box of tapes he was referring to were videos that were taken of my two children when they were very small. At the realization of what had truly happened, I was very upset, and my husband, Tim, feld bad about what had happened.

I instantly called Marty Albee from Eagle Waste at 8:15 p.m. at home and shared with her my dilemma. She then talked to Allen, her husband, and he told her that he would check the next morning to see what truck our garbage had been picked up with and figure out where the box of tapes would be located.

He called the next morning and told me that we were lucky that the tapes had been dumped into a dumpster and not out at the landfill, where they would have been crushed and recycled right away. He said that he would empty the dumpster that afternoon and have one of his employees search through the garbage and find the box of videotapes.

When I?got to Eagle Waste Friday afternoon at 4:30 p.m., Allen and another employee were sifting with a bobcat through five tons of garbage looking for my videotapes.

Apparently, the box had disintegrated and the videotapes were scattered through the garbage. Allen told me that after they were completely done going through all of the garbage with the bobcat, they would again sift through it as they were loading it back into the truck.

They found all of the tapes that I could remember having. Some are in need of repair, but I found an online company that can restore my tapes.

I feel overwhelming gratitude toward Eagle Waste and its employees. They went that extra mile for my family. This company could have simply told me that there was nothing they could do to salvage those tapes, but they didn’t. They took the time to sort through five tons of garbage to save my precious videotapes!

I thought my videotapes were gone and that I would never get them back!

Tammy Bogeman

Eagle River

Tuesday, October 01, 2013 4:22 PM


+1 #1 2013-10-02 23:10
Such a great story... Its nice to know some companies still care about the people they do business with. I'm happy to be a customer of theirs and will feel much better paying my bill knowing that they are willing to sped evan a fraction of what I (and others) pay them to step up and try to help in such situations.

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