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Byron McNutt

People Make the Difference


Byron McNutt can be reached at This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
or P.O. Box 1929, Eagle River, WI 54521.

 



Customer service key to success
By Byron McNutt

THE SINGLE greatest key to long-term success in today’s business world is doing whatever it takes to please your customers. That was the theory 10 years ago, and it’s the theory today, of Louisiana-based writer and lecturer Mike LeBoeuf.

LeBoeuf says consider these facts: A typical business hears from only 4% of its dissatisfied customers. The other 96% just quietly go away. Of those, 91% will never come back.

A survey on “Why Customers Quit” found the following: 68% quit because of an attitude of indifference toward the customer by the owner, manager or some other employee.

Fourteen percent were dissatisfied with the product.

Tuesday, November 19, 2013 1:14 PM
 
There are always winners and losers
By Byron McNutt

TRYING TO SOLVE America’s most pressing economic and social problems in a fair and balanced way sounds like an honorable goal, but in reality, it’s nearly impossible because we all have different perspectives on what is fair.

The fact is, no matter what we decide, no matter what we do, there will always be winners and losers. No one is happy, or wants to be, a loser.

Try to think of any government-initiated solution to an economic or social prob-lem that hasn’t had winners and losers. If you think the resolution to a problem was a win-win, just wait until it is implemented and the victims (losers) will express outrage.

Try to think of a government

Tuesday, November 12, 2013 11:01 AM
 
Veterans are all around us
By Byron McNutt

MONDAY IS VETERANS Day. I’ve heard people say they’d like to honor a vet but they aren’t sure if they know a veteran.

Veterans are our neighbors. They are our teachers, our law enforcement officers, the person who helps us at our favorite store, the elder at our church or she could be our co-worker’s daughter who just got out of the Navy and now works at a high-tech firm.

Monday is Veterans Day, a day when veterans of all ages stand together for America.

Tuesday, November 05, 2013 11:58 AM
 
Monday morning quarterbacking
By Byron McNutt

WOULD YOU LIKE to be president of the universe for a day or two? During your reign, you would have the power to solve most of the economic and social problems weighing on the country. As president, you would have the attention of “all those idiots in charge” and could tell them how to restore consumer confidence, recharge the economic system, balance the deficit, create 10 million good jobs for all workers, make health care available and affordable for everyone, rescue the middle class and solve the funding obligations of Social Security and Medicare/Medicaid.

If you listen to all the economists, business school professors,

Tuesday, October 29, 2013 11:10 AM
 
Question: Can we govern ourselves?
By Byron McNutt

ON SUNDAY, OCT. 13, there was a demonstration in Washington, D.C., billed as the Million Vet March. Maybe we need more of those events, but with 5 million of our veterans marching to the Capitol and the White House to demand a cease fire to the dysfunction of partisan politics.

Americans are disgusted with the acrimony in government. What better way to get the message across to this Congress and White House than to have 5 million of our most admired and respected citizens, our revered military heroes, descend en masse on the streets and in the hallways of the government.

Our country has changed so dramatically in the last 30 years that many

Tuesday, October 22, 2013 2:59 PM
 
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